Privacy Policy

Privacy Policy

At Thermaze, we take your privacy seriously and want you to feel confident about how your information is handled when you shop with us.

This policy explains what personal information we collect, why we collect it, how we use it, and how we protect it.

Who We Are

Thermaze is an online clothing and accessories business operated from Belfast, Northern Ireland, United Kingdom.

If you have any questions about this policy or how we handle your personal information, you can contact us at contact@thermaze.com or +44 7490 233067.

Information We Collect

When you browse our website, place an order, or contact us, we may collect:

  • Your name
  • Delivery and billing address
  • Email address and phone number
  • Order history and order details
  • Payment information required to process your order. Payment details are handled securely by our payment providers, and we do not store full card numbers ourselves.
  • Information you provide directly to us, such as details included in a customer service enquiry
  • Technical information collected automatically through cookies and similar technologies, such as your browser type, pages visited, device information and how you interact with our website

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery and provide order updates
  • Handle returns, refunds and other order-related requests
  • Respond to enquiries and provide customer support
  • Improve our website, services and product range
  • Help detect and prevent fraud, misuse and security issues
  • Send marketing communications where you have provided the appropriate consent
  • Comply with our legal, tax and consumer protection obligations

Legal Basis for Processing

Where UK data protection law applies, we process your personal information using an appropriate legal basis.

Depending on the circumstances, this may include processing information because it is necessary to fulfil your order or take steps at your request before entering into a contract, because we have a legitimate interest such as improving our services or preventing fraud, because you have given consent, or because we are required to comply with a legal obligation.

Cookies

Our website uses cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our website and, where applicable, support our marketing and advertising activities.

Where consent is required for non-essential cookies or similar technologies, we will request your consent before using them.

You can also manage certain cookie preferences through your browser or our available cookie settings. Disabling some cookies may affect how certain parts of the website function.

Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third-party service providers where necessary to operate our business, including:

  • Payment providers, to process payments securely
  • Delivery and courier providers, to fulfil and deliver orders
  • Website, hosting and technical service providers, to operate our website
  • Analytics providers, where applicable, to understand website usage and improve our services
  • Marketing service providers, where applicable and where you have provided the required consent

We only share information that is reasonably necessary for the relevant service or purpose, and we expect our service providers to handle personal information securely and appropriately.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include the time needed to fulfil your order, provide customer support, manage returns or refunds, resolve disputes, prevent fraud, and meet our legal, accounting and tax obligations.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have the right to:

  • Ask for information about the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Ask us to restrict certain processing of your information
  • Object to certain uses of your personal information
  • Request a copy of certain personal information in a portable format
  • Withdraw consent where we rely on consent to process your information

To exercise your privacy rights, please contact us at contact@thermaze.com.

If you have concerns about how we handle your personal information, you can also raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Marketing Communications

Where you have chosen to receive marketing communications from us, we may send you information about Thermaze, our products, offers or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us directly.

Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updated version will be published on this page, and the latest version will apply from the date it is posted.

Contact Us

Phone: +44 7490 233067

Email: contact@thermaze.com

Address:
94 Omeath Street
Belfast
BT6 8ND
United Kingdom